My account that i bought from guild wars 2 have been suspended for nothing

[mingwowz]

Alright Admins , I just bought my account few days ago * FROM GUILD WARS 2 WEBSITE * . And i have been suspended for nothing . So i just sent a ticket to the support group not long ago . And this is what they told me

Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged "buyer" had used stolen credentials then sold or transferred that account to you.

This resulted in the serial code and game account to be permanently closed.

If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.

While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.

Unfortunately, there is no further assistance we can provide for this issue.

Regards,
Steve S.
NCsoft Payment Review




Dont make me rage please.

[Ruse]

This isn't the official forums, so there's nothing we can do. You probably shouldn't post all that info here.

[MMOJumper]

This isn't the official forums, so there's nothing we can do. You probably shouldn't post all that info here.

Or on their official forums for that matter.

Submit a ticket at https://en.support.guildwars2.com/

[adlersson]

What's the e-mail address of Steve S. from NCsoft? Isn't this mail a phishing e-mail?

PS: If I were you I wouldn't post my Serial Code and private e-mail here... You know

[mingwowz]

I have already submitted ticket . And thats what they replied me . They are saying that my account is fake .

[adlersson]

Ma'am, what's the e-mail of the sender? Who did you the e-mail receive from?

[mingwowz]

Its from Guild Wars 2 Support (support@guildwars2.com . Steve . S

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They are really giving unreasonable suspension and bannings . And are they going to let it be ? ==

[Ruse]

If you replied with your serial number etc. then the only thing to do is wait for a reply again.

[mingwowz]

Guild Wars 2 Support (support@guildwars2.com

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If you replied with your serial number etc. then the only thing to do is wait for a reply again.

They gave me an excuse with This case is closed . There is no further assistance we can provide with the issue . Seriously LOL!

[Ruse]

Dunno what to tell you mate, other than submit a fresh ticket, providing your serial number etc. again. Just to be clear, you did purchase from this link, yes? Have you had any problems with the credit card you used/reported it lost or anything? You may wish to call your bank as well.