FYI: This was posted on facebook a few hours ago:
UPDATE 2:Hello, everyone:
Here is a summary of common issues we've seen reported:
Error Code 1032: The bug where World transfers results in a long delay, has been resolved. Players who log in will be located in the World that they attempted to transfer from. Players should try again.
Error Code 9: This code results when you are not authorized to play in the Guild Wars 2 3-Day Headstart. Retail codes do not get in--you must access to Headstart, which you obtained by PRE-PURCHASING the game in full. Please contact your retailer to make sure that they've given you a 3-Day Headstart code. For additional assistance, please contact Customer Support: support.guildwars2.com using the Ask a Question tab.
Error Code 1038: This error results when you try to log in with an account that does not have a Guild Wars 2 serial code attached to it. Please apply a Guild Wars 2 serial code to this account. For additional assistance, please contact Customer Support: support.guildwars2.com
For a list of common Error Codes, their meanings, and possible solutions, please look at this page:
This is a list of ongoing issues that we're tracking: http://en.support.guildwars2.com/app...tail/a_id/8994
* Guild Issues: This includes guild membership rosters not showing correctly, guild leaders not seeing themselves in the guild, issues with receiving guild invitation notifications, etc.
* In-game mail
* Party issues on overflow
* Trading Post
Our team is working as hard as they can to resolve these issues. We appreciate your patience.
~RB
Email update from GW2 Support with regard to the guild issues:We have noticed a higher volume of players reporting they get Error Code 9, this implies that your account is not able to participate in headstart. If you are a prepurchase customer that purchased from a 3rd party retailer please first check this list: https://buy.guildwars2.com/en/retailers if your retailer is there, please contact their support as a priority they will be able to help rectify the issue.
If you pre-ordered from your normal retailer, please first check that they were participating in headstart as a pre-order bonus. If they were please contact their support and ask for a pre-order key (in Europe for example pre-order boxes were black and they contained a pre-order key). If you have a white box that only has the “Guild Wars 2 logo” then you will not be able to access the game servers until 9am CEST (on 12am PDT) the 28th August.
If you are still not able to get in game due to Error 9 and you have exhausted the above options, please contact our support team at: http://en.support.guildwars2.com/
We’d like to thank you again for your continued patience and understanding at this time. ~AT
August 29:Response Via Email (Mitch) 08/27/2012 05:08 PM
Hello,
This is a mass message that's being sent because you appear to have contacted us about one of several known issues with guilds. These issues stem from the same underlying problem, with the development team is working to address as soon as possible. Symptoms of the issue include:
- Your guild may be invisible to you. In this case, your guildmates may still see you in the guild, even though on your screen you do not appear to be in one.
- You may be unable to invite others to your guild.
- The "Join" button on an invitation to join a guild may not work.
- Creating a guild may not work.
- Representing a guild may not work.
We are working to fix the guild issues as soon as possible. If the guild appears to be missing, rest assured that your guild is still there, and it will show up permanently once we've resolved this. You may also notice these issues come and go as you move to different parts of Tyria. Trying again at a later time may work. I'm sorry for the trouble, but hang tight and we will get this corrected as soon as possible. In the meantime, you should be able to play normally aside from these issues.
If your question was not related to a guild issue, respond to this message and we'll get back to you as soon as possible. Please be aware that we've received an extremely large number of support requests over the past few days and there may be a delay in further responses. We are working very hard to respond to everyone as quickly as possible.
Regards,
Mitch
Guild Wars Support Team
and another August 29 update:Here is a quick update regarding support tickets; obviously there are a number of issues we can help you address without having to go through the process of submitting a support ticket.
Firstly we are experiencing a high volume of support tickets many of which have been solved prior to them being dealt with by a team member. If you have since managed to fix the issue (either through time or with the help of our Knowledge Base http://en.support.guildwars2.com/app/answers/list/, please take the time to respond to your ticket and ask for it to be closed.
Current hot topics include:
Email validation on the game launcher; please be aware that this is currently not active, you are able to play as normal (just by clicking the red “Play” button)
If you have been emailed regarding a reset request for your password, but you haven’t requested it, as always please be ever vigilant when it comes to emails sent to you in regard to your game account. If you didn’t request the email, do not click the link, just ignore it. Alternatively you can change your email by following these instructions: http://en.support.guildwars2.com/app...tail/a_id/8987
If you are experiencing a connection error when you try to login (error 42), please untick the remember password and username boxes on your launcher and restart.
Issues regarding registration, firstly please make sure you have registered your game code to an account (this is the general cause of error 1038), you should be asked to create a unique name when you have done so. If you are getting an error regarding the code already being in use, please try to log in at https://account.guildwars2.com/login as you are more than likely already to go.
If you are experiencing an issue purchasing Gems or the digital version of the game from our website, please first check that you are typing in the registered details of your card exactly as it is printed on a card statement, secondly take a break between purchase attempts as repeated attempts in a short period of time will either fail or see you charged more than once.
If none of the above help, please contact support by using the “ask a question” feature here: http://en.support.guildwars2.com/ ~AT
August 30 update:This is the current status of the most important issues we're tracking with Guild Wars 2 live service.
Account security - We're seeing an uptick in reports of account theft and attempted account theft. We believe hackers are using databases of email addresses and passwords stolen from other games and web sites, and pre-existing trojan horses, to search for matching Guild Wars 2 accounts which they attempt to compromise. To prevent this, we have temporarily disabled the "reset password" feature, and we're working to bring email authentication online. To protect yourself, please ensure that you use a unique password for Guild Wars 2 that you don't use for any other game, email account, forum or web account.
Email authentication - Email authentication is a feature that notifies you if someone tries to log into your account from a location you've never logged in from before. Thus, even if someone guesses your game password, he can't log in unless he also guesses your email account password. You can make email authentication even more secure by using an email provider that supports two-factor authentication, such as Google or Yahoo, and taking advantage of that. We're currently preparing email authentication and intend to deploy it in a phased rollout, starting on Thursday, August 30.
Parties, guilds, etc. - Parties, guilds, and other social features are periodically failing. This causes issues such as party members not appearing on the map, and party members not staying in the same overflow servers as they travel between maps. This happens particularly during times of peak usage. We're working to fix related problems and mitigate this issue with each subsequent update.
Worlds - Many worlds are filling up. We're keeping the number of worlds constrained so that worlds stay well populated even after the initial surge of high concurrency. However, we will add worlds as necessary. As of Wednesday, August 30, all German language worlds are full and all French language worlds are at high usage, so we're adding two new German language worlds and one new French language world.
Overflow worlds - During this initial surge of high concurrency, and especially while many characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow maps. If you want to play with a friend, but you’re not on the same overflow map, you can form a party together, then right-click on your friend's portrait in the party list and click "join". Note that this functionality is sometimes intermittently unavailable due to the "parties, guilds, etc." issues noted above.
Trading Post - We're working to bring the Trading Post back online. To help test, we've temporarily made it available to a random 15% of players, while we work to resolve remaining capacity constraints that will allow us to open it to everyone.
Edit: We have completed our live testing of the Trading Post for today and the Trading Post is now in maintenance for all players. Thank you everyone that participated; this test has helped us tremendously.
In-game mail - We detected a potential abuse of the in-game mail system and have temporarily disabled in-game mail to prevent any such abuse. We'll reenable it soon, hopefully in tonight's update.
Botting - We'll start substantial banning of bots on Wednesday, August 29. Since we're currently seeing widespread casual, unsophisticated botting, we will start with 72-hour bans for first offenses. In the coming days, as we address the casual botting problem, we plan to switch to our normal policy of permanently banning anyone who runs a bot.
Forums - Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.
Next software updates - The next update of the game server and back-end server software will take place tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform the update. We expect this update to have fixes for email authentication and in-game mail. Our continued work on the Trading Post is not tied to game updates, so we will continue to test Trading Post updates throughout the day.
August 30 Update on Bans:This is the current status of the most important issues we're tracking with Guild Wars 2 live service.
Account security - Hackers are systematically scanning email addresses and passwords harvested from other games, web sites, and trojans to see if they match Guild Wars 2 accounts. We're taking a number of steps to protect our players from this, listed below, but we need your help too. To protect your account, make sure you use a strong, unique password for Guild Wars 2 that you've never used anywhere else. If your password isn't strong and unique, change it right now. For the highest level of protection, also create a unique email address to use solely for Guild Wars 2.
Here are the things we're doing to protect your accounts.
- We have the "password reset" feature temporarily disabled. If you need to reset your password, contact our customer support team.
- We now have email authentication turned on for all players with verified email addresses. With this feature, even if someone guesses your password, when he tries to login from a location that you've never logged in from before, you'll have an opportunity to approve or disapprove of the login through an email check.
- We've noticed that hackers who discover a working email address and password combination don't always immediately exploit the compromised account. We sent email to everyone whose account has been suspiciously logged into asking them to immediately change their email address and password.
- We will also be sending email to all customers whose accounts have been unsuccessfully tested by hackers. We strongly recommend that these customers create a new, unique email address for their account.
- We left in-game mail disabled for another half-day, because it's difficult for hackers to loot accounts when both in-game mail and the trading post are disabled. Keeping mail disabled this morning to prevent account looting gave us time to get email authentication turned on for all players, and gave players time to secure their accounts. But we will be turning in-game mail back on soon, so we ask everyone to quickly secure their accounts.
Email authentication - We started ramping up email authentication after last night's server update, and it's now enabled for 100% of players with verified email addresses. Email authentication provides a high level of security for everyone, and can provide an even higher level of security when combined with two-factor email authentication. Here's how you can set that up. Create a new unique Google or Yahoo email address solely for your Guild Wars 2 account. Verify that email address with Guild Wars 2 to turn on email authentication. Then follow the instructions at Google or Yahoo to enable two-factor authentication for all logins to your email address.
Parties, guilds, etc. - We're working to address problems with parties, guilds, and other social features, which cause symptoms such as party members not appearing on the map, party members not staying in the same overflow servers as they travel between maps, and guild invites and guild chat failing intermittently.
Overflow servers - During this initial surge of high concurrency, and especially while most characters are low-level and thus playing in the same starting areas, it's common for players to be directed to overflow servers. If you want to play with a friend, but you're not on the same overflow servers, you can form a party together, then right-click on your friend's portrait in the party list and click "join". Note that this functionality is sometimes intermittently unavailable due to the issues with parties and guilds noted above.
We expect the use of overflow servers to naturally subside as players spread out more through the world.
Botting - Yesterday we applied 72-hour account suspensions to 500 players who were running bots. We're continuing to detect and ban bots. Soon we will ramp up to our normal policy of applying permanent account bans to anyone who runs a bot.
Exploits - If you discover an exploit in the game, do not exploit it or publicize it, but instead notify us immediately at this new email address: exploits (at) arena (dot) net.
This morning there was a widely-publicized, newly-introduced exploit in which specific cultural weapons were selling for one-thousandth of their normal price. We fixed it with an emergency build this morning. We want to thank the vast majority of players who became aware of the issue, responsibly reported it, and did not exploit it. However, a smaller group of players did significantly exploit it, each purchasing hundreds or thousands of these weapons. We permanently banned 3,000 accounts of players who substantially exploited it, and applied 72-hours bans to another 1,000 accounts of players who mildly exploited it.
In-game mail - In last night's software update we fixed the potential abuse of the in-game mail system that we identified yesterday. We kept in-game mail turned off for another half-day while working to secure accounts against hackers, since in-game mail can be used to loot an account. And we kept in-game mail turned off while responding to this morning's exploit. We're now ready to re-enable it, and will do so this afternoon.
Trading Post - Yesterday we tested Trading Post with a random 15% of players. This test helped us gather valuable data to fix important bottlenecks. This afternoon we will test Trading Post with a random 25% of players, and then work to ramp up from there.
Tournament Rewards - We're working on fixing tournament chest rewards. Because this requires substantial testing, we do not have an estimated release timeframe to provide at this time.
Forums - Our most important priority at the moment is to ensure that the game runs stably and flawlessly. So as to not create additional demand on our infrastructure and on our programming team, we made the decision not to open the forums until the initial mass influx of players has calmed down a bit.
Next software updates - We're making non-disruptive changes throughout the day. We'll publish the next back-end server update tonight at midnight Seattle time. The game may be unavailable for approximately 20-60 minutes while we perform this update.
Okay, this OP is growing way too big. For the last updates, you can always checkToday we banned a number of players for exploiting Guild Wars 2. We take our community and the integrity of the game very seriously, and want to be clear that intentionally exploiting the game is unacceptable. The players we banned were certainly intentionally and repeatedly exploiting a bug in the game. We intended to send a very clear message that exploiting the game in this way will not be tolerated, and we believe this message now has been well understood.
We also believe and respect that people make mistakes. This is in fact the first example of a widespread exploit in the game. With this in mind, we are offering the members of our community who exploited the game a second chance to repair the damage that has been done.
Thus, just this once, we will offer to convert permanent bans to 72-hour suspensions. Should those involved want to accept this offer of reinstatement, contact us on our support website--support.guildwars.com—and submit a ticket through the "Ask a Question" tab. Please use the subject heading of "Karma Weapons Exploit Appeal", then confirm in the body of your ticket that you will delete any items/currency that you gained from the exploit. You should submit only one ticket. Once you have done so, we will lower your ban to 72 hours, and following your re-activation we will check your account to make sure that you have honored your commitment. If that commitment is not hindered, we will re-terminate the account.
This is a first and final warning. Moving forward, please make sure you that when you see an exploitable part of the game, you report it and do not attempt to benefit from it.
We look forward to seeing you in game,
Yours Sincerely,
Chris Whiteside- Lead Producer ArenaNet
http://wiki.guildwars2.com/wiki/Game_status_updates
And I will post a daily update at the end of the thread...
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Originally Posted by Tervet
